So the Mazda service department scratched my dash..

[lordloss]

So Friday I took my new Mazda in to get the satellite radio components installed.
I took it in earlier than my appointment so they wouldn't rush and do a poor job.
Well when they removed the AC they put a few dings and scratches on my dash, and also the antenna is a few inches off on where they placed it on the trunk, it's not centered.
I know it seems like I'm complaining, but it's my first car... So is there anything I can do to have them take care of what they did wrong to my vehicle?

[HJLee]

yea take it back and let them know. Don't be rude about it. Just tell them about the scratches and how the antenna looks off center. If they dont fix it, just call Mazda USA and file a complaint against the dealer. Make sure you get the service advisors name and the tech(s) that worked on your car.

Hope it goes well.

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[mazdaspeedmyk]

Tell them about it and have them fix the issue. I had the service department replace the map light and the tech scratched the thing all to hell putting it in. I complained to my service writer and had them replace the unit.

[lordloss]

Wow fast replies, thank you!
Alright I'll call them during break and talk to them about it, I want to personally take it in, but I can't until Saturday because they will be closed when I get off from work.

[HJLee]

Originally Posted by lordloss

Wow fast replies, thank you!
Alright I'll call them during break and talk to them about it, I want to personally take it in, but I can't until Saturday because they will be closed when I get off from work.

Yea just give them a call. Talk to the service advisor who you dealt with and be polite. Too many people just go ripping the service advisor a new one when they don't need to haha they're people too and they make mistakes. Good luck!

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[lordloss]

Originally Posted by chubbs

Yea just give them a call. Talk to the service advisor who you dealt with and be polite. Too many people just go ripping the service advisor a new one when they don't need to haha they're people too and they make mistakes. Good luck!

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Yeah, I've heard stories about people acting like that lol
I wouldn't go off on the service adviser, I would probably say something to the guy who was installing the radio though lol

[HJLee]

Originally Posted by lordloss

Yeah, I've heard stories about people acting like that lol
I wouldn't go off on the service adviser, I would probably say something to the guy who was installing the radio though lol

hahaha just let the adviser know how disappointed you are, you might get a free oil change or something haha no need to get yelling at them. It's not going to do much and they might just screw something else up haha It's not a bad idea to get to know the service adviser and the tech. I have a service adviser and a tech that works on my car. They've done the work on my car since my first oil change there so the tech knows me now haha

[LiquidM3SGT]

There may be a reason the satellite antenna is off of center. It is set off center on the Cx-9 and Mazda5 from factory.

[greg frissora]

OH yeah,take it back and have them fix for sure;every time i take any of my cars to the dealer for anything i wash the cars clean them up,so that way they can assume i am a picky costumer, and i am,i look at it this way; i work hard to get what i have and i like to keep it as nice as possible.my self being a auto tech i hold them to a higher standard for service of my car.

[lordloss]

Originally Posted by greg frissora

OH yeah,take it back and have them fix for sure;every time i take any of my cars to the dealer for anything i wash the cars clean them up,so that way they can assume i am a picky costumer, and i am,i look at it this way; i work hard to get what i have and i like to keep it as nice as possible.my self being a auto tech i hold them to a higher standard for service of my car.

Yeah, I'm the same way. I actually told the advisor to NOT wash my car, and he was surprised lol
Over there they use an automatic car wash... Which I wouldn't put a new car through, but they do (A lot of the cars on the lot have very small circular scratches from the car wash).

I also just noticed a panel wasn't even put in right, it's over lapping another panel.