Take a stand - Unsatisfactory Windshield - Page 14 - 2004 to 2016 Mazda 3 Forum and Mazdaspeed 3 Forums
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post #131 of 190 (permalink) Old 10-08-2014, 10:28 PM
seanc81
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Had mine changed under warranty. All good "for now"
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post #132 of 190 (permalink) Old 10-09-2014, 11:41 AM
nehcney
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@seanc81 - What happened to your windshield, was it cracked from flying debris? And was it covered under standard warranty? How long did you have your car before you needed it fixed?
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post #133 of 190 (permalink) Old 10-09-2014, 09:47 PM
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It was a long long long process. From the day I purchased it the window had what looked like millions of stone chips. Dealer finally covered it under warranty. Got it replaced with an OEM Mazda window. I know the cost was upwards of $900 as I have the cameras in the window. Let's just say that it took a few attempts to make it perfect. Window is back to normal, for now. Typically these items are not covered under warranty, however, I've given enough business to Mazda over the last 3 years (purchased 6 new cars) so, it's the least they could do.
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post #134 of 190 (permalink) Old 10-10-2014, 08:48 AM
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For what its worth, I also have all the active safety sensors/cameras/Lidar and the raw cost of the windshield was ca. 400$ plus labour which brought the total to roughly 600$. But usually when claiming insurance there is some negotiation that goes on between the repair shop (in this case, the dealer who subcontracts the service) and the insurance company so the price will vary.
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post #135 of 190 (permalink) Old 10-19-2014, 09:45 PM
MirakeshExpress
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My 2 cents as an auto glass installer,

The new 3 has Saint Gobain Sekurit glass all the way around. One of the best glass companies around, used by Mercedes, BMW etc. Windshields can be anywhere around 30% and up of the cars structual rigidity. Manufacturers don't cut corners with this kind of stuff, ever.

The windshield must stay in one piece for the airbag to bounce off and into your body (passenger side), this has been tested.

The excessive pitting/chipping is from the angle of the glass/hood, period. That flat hood sends everything directly at that high angle windshield. The cracking is from the harsh left-right curve of the glass. The closer the chip is to the frit (black painted area around the edge), the more likely (90%+) the chip will split.
nanxun and Tric like this.

Last edited by MirakeshExpress; 12-24-2014 at 08:04 PM. Reason: typo
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post #136 of 190 (permalink) Old 12-20-2014, 12:45 AM
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It doesn't cost much to have a low ($100) deductible for comprehensive. No reason to have a $500 deductible.
Got a good laugh from the guy who is worried about shards of glass killing him in an accident. Auto Glass is designed to break into thousands of small pieces upon impact.
I'm sure you have all seen it on the street after someone has broken into a car.
No Manufacturer is going to cover cracked windshields caused by flying debris. If it was a systemic problem caused by design flaw or improper installation, then it would be a manufacturer problem. Same with Pitting. Hell, Here in Los Angeles, one or two trips to Las Vegas and you've got a pitted windshield. They would go broke replacing pitted windshields under warranty. That's just the way it is. Just be glad you can get a new windshield easily. My other car is an 85 RX-7 that has factory bronze tint glass. You can't get it anymore. I'm living with 30 years of Pitting on that car because I want that windshield to match the rest of the car's glass.
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post #137 of 190 (permalink) Old 12-21-2014, 10:58 AM
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Makes sense and is very annoying. I'm on my second windshield because of excessive pitting at 20,000KM. I've owned 11 cars and this is by far the worst for windshield issues.
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post #138 of 190 (permalink) Old 01-06-2015, 08:08 PM
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Has anyone had any luck getting the windshield replaced by warranty in the US?

I think it's about time to bring mine to the attention of the dealer. I have 9,000 miles and already have multiple chips. The windshield looks very pitted and sand blasted. I've never had this issue in any of my previous vehicles, I do not tailgate and pass trucks instead of riding behind them.
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post #139 of 190 (permalink) Old 01-20-2015, 02:29 PM
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We have 15k miles on my wife's Mazda3 hatch. We have now had two windshields crack with almost no effort. We cannot seem to get a rock chip without it splitting the entire windshield. Both times we got a microscopic rock chip on the highway, parked the car, went into a store, and when we came back out it was split. I replaced the first one through a glass company and figured it was a fluke. I will be taking it to the dealer this time, and will call Mazda NA to complain.
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post #140 of 190 (permalink) Old 01-21-2015, 11:06 AM
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I've driven nearly 12k in the car already in about 4.5 months, lots of long highway drives. A number of stone hits have happened and I cringe each time from the noise, mainly because of this thread! But the windshield is intact with no cracks so far. I haven't checked it carefully for pitting from the rock hits so there may be obvious gouges that aren't enough to cause a crack, but so far so good.

Has there been a Japan vs Mexico assembly comparison on the windshields? Just wondering because the glass source company or at least the plant where the windshields are made is likely different on the Mexico-assembled cars. Although many parts were shipped they wouldn't be shipping glass from Japan I wouldn't think. Mine is a Mexico car, also 2015 model year, i Touring.

One windshield break I can treat as a fluke, bad luck. Two or more on the same nearly new car, I would be looking to it being a problem with the glass itself as many of you have.
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